Deliveries:
We use UPS for all deliveries worldwide. You should receive your order within 1-2 working days within the UK, up to 5 working days worldwide after dispatch but this is not guaranteed. Please also take into consideration during busy periods postage can take a little longer to arrive. Bank Holiday services are also more restricted, if you are concerned please contact us before ordering.
All deliveries will require a signature. International orders are sent Delivery Duties Unpaid - all charges, duties, taxes and fees are the importers responsibility and must be paid to UPS or local customs upon request. Please check local customs or contact us for a UPS customs fee quotation if you are unsure.
We will not take responsibility for orders made using an incorrect address, as a customer this is your responsibility to ensure your address is correct at the time of purchase. If we should need to claim for lost parcels with UPS and you have entered the wrong or incomplete address then you will only get back the value that the couriers refund. If they do not refund unfortunately you will not get your money back this is purely down to you not entering your address when ordering which would be the reason why your parcel couldn’t be delivered.
Returns:
Please check the contents of your order immediately upon receipt. No claims will be allowed after 3 days of receipt of delivery. No returns are allowed in any circumstance without prior authorization from our customer support team. If there is any damage to the box or contents please take photographs and do not throw away the packaging until you have spoken to us.
Damaged Goods Policy:
If merchandise is received damage, please contact us within 3 days of receiving your shipment and we will issue you with a pre-paid returns label & credit your account